Patient-Centered Care
Putting Our Patients First
At Premier, we believe emergency medicine should be delivered in a manner that works best for patients. So we focus on a patient-centered approach to healthcare, working with our patients and their family members to identify and satisfy the full range of patient needs and preferences.
Our clinicians are caregivers, whose role is to meet the needs of each patient. Patient-centered care is the core of a high-quality health care system and a necessary foundation for safe, effective, efficient, timely, and equitable treatment.
Customized Planning for Your Patient's Needs
We are focused on providing excellent service to every patient, every time. Putting the patient at the center, we work with you to develop a customized plan aimed at making them feel safe, comfortable and respected. Specifically, we focus on:
- Patient preferences and relief of discomfort and anxiety
- Staff attitudes and communications
- Access to information
- Staff attentiveness and timeliness of care
- Updating communication with patients and families/friends in a HIPAA compliant manner
- Responsiveness to patient or family concerns
- Involvement of patients in their care
- Patient feedback
We believe a patient is an individual to be cared for, not a medical condition to be treated. Each patient is a unique person, with diverse needs, and they should be treated as partners who have knowledge and expertise that is essential to their care.
We realize that access to understandable health information is essential to empower patients to participate in their care and take responsibility for providing access to that information.
We understand the opportunity to make decisions is essential to the well-being of our patients. We maximize our patients’ opportunities for making their own choices, and respect those choices.